Property Administrator in Charlotte, NC at FirstKey Homes, LLC

Date Posted: 11/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    11/17/2020

Job Description

Overview

The Property Administrator is responsible for assisting in the scheduling, coordination, and resolution of all municipal inspections, as well as performing rent collections activities to ensure that the company receives rental payments on time and in an efficient manner.



Responsibilities

  • Responsible for the management of utilities at the property level including the coordination of all necessary paperwork to turn on utilities, working directly with the Property Manager and the corporate administration team on all matters related to utilities, and resolving any municipal issues with the support of the Property Manager
  • Assist the corporate administration team with resolving HOA violations and city citations
  • Research all violations, lawsuits, and complaints, and report all issues to the Property Manager for resolution
  • Schedule all municipal inspections, which encompasses
  • completing all paperwork required to keep the business compliant with area municipalities such as rental licensing, certificate of occupancy, and point of sale inspections,
  • submitting check requests to Accounts Payable for payments associated with licensing,
  • communicating all upcoming inspections, both required and scheduled, with the local market team,
  • and maintaining a shared Outlook calendar of inspections
  • Handle inbound calls for the office and assist the local market team with resolving the issues arising from those calls
  • Ensure property files and records are maintained in accordance with Company standards
  • Ensure that the company receives rental payments on time and in an efficient manner, including assisting Property Manager and Regional Operations Manager with the collection efforts and scanning of monies received in the local market
  • Handle a large number of accounts and maintain target collection goals
  • Analyze delinquent accounts and communicate directly with tenants through phone, email, fax, mail, in person meetings or mail to ensure maximum collection of delinquent rent
  • Assist the Regional Operations Manager and the central Collections Manager in all day-to-day operational activities, including the recording of all rental payments, adjustment and creation of ledger reporting, bank deposit activities, third-party collection efforts and eviction filings
  • Create a team atmosphere by interacting with other company teams and assisting those teams as needed to drive collections
  • Implement new collections policies and help to drive credit card and ACH and Retail payments
  • This brief summary is not an all-inclusive description of job duties. Incumbent will be asked to perform other job duties and responsibilities, as assigned by the incumbent’s manager at any time based upon Company need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Qualifications

  • High school diploma or equivalent
  • At least one year of full-time, successful administrative experience
  • Have a passion for customer service
  • Computer literacy; ability to comfortably navigate new technology and a strong competency in MS Office
  • Above average ability to communicate with others, both verbally and in writing
  • Possess strong organizational skills and be detail-oriented
  • Foster teamwork and mutual respect throughout the company
  • Yardi knowledge a plus
  • Bi-lingual a plus

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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