Market Manager in Las Vegas, NV at FirstKey Homes

Date Posted: 9/13/2020

Job Snapshot

Job Description

Overview

The Market Manager will oversee the construction and property management of FirstKey Homes rental properties in their assigned market.This leaderwillmanagea smallfieldteam to completeconstructionand maintenanceprojects to ensure that residentialproperties are ready for move-in. They will also oversee property management activities to ensure tenants are paying rent timely, receiveimportant updates,and are ready for move-ins or move-outs.

Responsibilities
  • Manage a small field staff team to complete residential property construction and maintenance projects.
  • Identify, solve, or escalate operational issues that arise with property construction or maintenance projects.
  • Create, track and review budgets for projects.  Review and submit change orders for variances to initial job budgets, negotiate pricing on vendor-assigned work and award all approved jobs to appropriate contractors.
  • Review resident issues involving workorders and resolve issues professionally and timely.
  • Manage workorders by dispatching field staff or contracting approved vendors. Close workorder requests, update systems and ensure that work completed meets FirstKey Homes standards.  Communicate necessary updates to construction and property management teams.
  • Oversee the property management functions of all residential properties in assigned market.
  • Manage administrative tasks of submitting office expenses, accepting and depositing monies, managing tenant maintenance/utility chargebacks, ensure proper documentation is uploaded into Yardi, among other related responsibilities.
  • Facilitate the renewal process in conjunction with the central renewals team.  Manage paperwork needed for all Section 8 or housing-assisted residents.
  • Act as leasing agent within market by ensuring properties are properly marketed on website; reviewing, approving and filing completed applications; creating leasing packets for upcoming move-ins; communicating and scheduling move-in process with new residents; managing property transfers.
  • Ensure Section 8 move-ins have all necessary paperwork submitted in a timely manner and that the home passes inspection.  Schedule and coordinate all pre-move-in inspections with local Housing Authority and field staff. Manage Section 8 collections and work with the local Housing Authority to resolve any payment discrepancies.
  • Ensure all utilities are scheduled for connection in the future resident’s name prior to move-in.  Partner with corporate partners on all matters related to utilities when needed.
  • Facilitate move-out process for tenants by accepting notice to vacate statements, scheduling pre-move out inspections, influencing tenants to withdraw notice to vacate and offering authorized incentives to remain in unit, and coordinating with maintenance services to process move-outs.
  • Monitor and manage violations, lawsuits, or complaints. Discuss with Regional Operations Manager to obtain input and final decision making.
  • Manage insurance-related issues with the Regional Operations Manager in conjunction with the Maintenance and Leasing Teams (vacant ready homes only).
  • Train, develop and manage field and property management staff to ensure they support and achieve property operation goals. Coach and mentor staff to enhance their capabilities.
  • Monitor all key performance indicators and metrics for construction and property management in the assigned market. Provide feedback to team on how to improve performance or implement best practices when necessary.
  • This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

Qualifications
  • High School Diploma or equivalent
  • Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Minimum 3-5 years of progressiveconstruction or property management experience
  • Minimum 1-year experience withmanaging and coordinating teams
  • Familiarity with project management cycle,creating and managing budgets
  • Strong understanding of rental turnover and property maintenance costs

PREFERREDEDUCATION AND EXPERIENCE

  • Bachelor’s degree in Construction Management or related field
  • Experience working within a geographically disperse market
  • Familiarity with property management software such as (Yardi, PhotoNotes, RenoWalk or similar program)
  • Experience working in a fast pace, high-growth company

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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