District Operations Director in Chicago, IL at FirstKey Homes

Date Posted: 7/3/2020

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description



The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms.


  • Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. 
  • Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.
  • Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. 
  • Implement and execute company operating procedures to ensure compliance within local market
  • Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable.
  • Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.
  • Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.
  • Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.
  • Ensure property records are maintained in accordance with company and state-specific statutes standards.
  • Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.
  • Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. 
  • This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Primarily working within an indoors office environment
  • May sit for several hours at a time and climb up and down stairs multiple times each day
  • Prolonged exposure to computer screens
  • Must travel throughout applicable market using personal vehicle 
  • Occasional hands-on work and training required


  • High School Diploma or equivalent
  • Real estate license required
  • Minimum 5 years of asset and operations management experience
  • General knowledge of budgeting and financial analysis
  • Experience working in a cross-functional group, project management, and/or process improvement-oriented role
  • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)


  • Bachelor’s Degree in Business Administration, Finance, Planning or related field
  • Managing Broker License, a plus
  • Knowledge of Yardi Voyager or similar property management program
  • Experience working in a fast pace, high-growth company


  • Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.


    • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Negotiation — Bringing others together and trying to reconcile differences.
    • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
    • Time Management — Managing one's own time and the time of others.
    • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
    • Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
    • Speaking — Talking to others to convey information effectively.


  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Persistence — Job requires persistence in the face of obstacles.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.



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