Assistant District Operations Director in Chicago, IL at FirstKey Homes

Date Posted: 10/6/2020

Job Snapshot

Job Description


The Assistant District Operations Director will provide support to the District Operations Director with overall portfolio management support in all aspects of property operations.  This includes monitoring, evaluating, and communicating ongoing operational activities for newly acquired and stabilized homes. This role is responsible for ensuring a positive resident experience for the portfolio including, but is not limited to assisting with rent collection, resident inquiries and escalations, maintenance resolution (level 1 escalations for assigned portfolio as well as level 2 escalations portfolio wide) and Section 8 compliance and abatement prevention. Additionally, this role will oversee and manage the Rent Assistance programs including rent deferment/forgiveness/transitional programs and directly responsible for the Section 8 portfolio for the market.


  • Assist with the daily, weekly, and monthly management of market delinquency/debt collections
  • Review market financial reporting and performance metrics
  • Manage Portfolio resident relations including high priority escalations
  • Review all payments/ledger adjustments to ensure timely and accurate data
  • Quality Assurance spot checks to ensure compliance on all company policies & procedures
  • Reinforce adherence to all FHA & Section 8 Compliance regulations
  • Lead daily workflow processes with an accelerated level of organization and appropriate priority
  • Provide inspirational and engaging leadership to yield a strong, collaborative, and productive team
  • Oversee the market Section 8 portfolio including newly acquired and stabilized properties
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree
  • 7+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience
  • 5+ years proven management experience leading teams
  • Valid Driver’s License
  • Intermediate Technology expertise (Microsoft Office Suite)
  • Ability to obtain IL Real Estate License within 120 days of hire date


  • Experience working in a fast pace, high-growth company
  • Degree in Business
  • 5+ years of Extensive Section 8 compliance management
  • 10+ years of management experience leading productive teams
  • Yardi software expertise     
  • Strong Customer Service & Conflict Management Experience
  • Strong maintenance management resolution

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.



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