Technical Writer, Technology Enablement in Marietta, GA at FirstKey Homes, LLC

Date Posted: 6/6/2021

Job Snapshot

Job Description

Overview

The Technical Writer, Technology Enablement works alongside Technology Enablement Analysts and business stakeholders to help document complex processes and technology inclusive of system steps, procedure and policy, where applicable.  These documents will then be converted to training courses, so they must be robust, incredibly detail oriented and accurately align with how the business will soon operate. To create accurate documentation, there will need to be a strong understanding of how the business currently operates, how the system will behave in the future and how the business wants documentation to represent future state.  This role will support multiple IT teams and therefore to perform well in the role, will need to be an excellent multitasker who can balance multiple open projects simultaneously.



Responsibilities

  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Partner with Learning and Development to ensure course content accurately represents process and business expectation of how processes and technology should be represented
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Maintain a comprehensive library of technical terminology and documentation. Maintain systems maps that represent data flows and integration.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORKING CONDITIONS

  • Primarily working indoors, office environment.
  • May sit for several hours at a time.
  • Prolonged exposure to computer screens.
  • Repetitive use of hands to operate computers, printers, and copiers.
  • Travel less than 10%


Qualifications

  • Bachelor’s degree or equivalent work experience and/or education
  • 5 years of experience as technical writer or similar role
  • 5 years of experience in technical writing or software documentation
  • Ability to translate highlight technical information into easily understandable information for customers. Extremely detail oriented
  • Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Thrives in extremely fast paced environment where there are significant competing demands that are frequently reprioritized
  • Takes an extreme amount of initiative and is solutions driven
  • Excellent written skills in English

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.