Tech Enablement Analyst in Atlanta, GA at FirstKey Homes, LLC

Date Posted: 5/30/2021

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description


The Technology Enablement Analyst will lead multiple process improvement projects across FirstKey Homes departments and disperse geographical markets to enhance technology effectiveness. This role will scope user requirements for new technology projects by defining business problems, mapping current practices, identifying inefficiencies and redesigning procedures and policies to increase the effectiveness of technology solutions. He/she will be leading business critical projects that require meeting strict deadlines and navigating the completion of projects in a fast-paced startup environment.


  • Lead multiple technology enabling process improvement projects simultaneously across FirstKey Homes departments and disperse geographical markets.
  • Meet with business leaders to define business case, project needs and success requirements.
  • Collaborate with process owner and end-users to map out specific inefficiencies. Interview team members to establish user requirements and to write user stories.
  • Document and review policies, procedures, standards, and templates that govern system frameworks.
  • Generate process maps to depict how processes and information within and between organizational entities are connected. Create flow charts and swim lanes to analyze processes and identify opportunities to enhance efficiencies.
  • Redesign and implement procedures and policies with assistance of process owner to address inefficiencies.
  • Leverage technical writing skills to create supporting documents and/or manuals. Select appropriate messaging for audience and use diagrams, charts, graphic and, animations to increase end users’ understanding of content.
  • Standardized and upload content across FirstKey Homes’ platforms and media to ensure end user accessibility. Gather and monitor usability feedback; revise content as issues arise.
  • Collaborate with learning and development team, as needed, to assist with curriculum development.
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree in Business or equivalent work experience and/or education
  • Minimum 3 years’ experience as a process analyst or in a similar role that requires assessing, aligning and translating user needs of finite processes
  • Strong project management skills, ability to meet strict guidelines and navigate a fast pace environment that requires consistent follow-up with stakeholders
  • Experience with gathering user requirements and writing user stories
  • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook),
  • Advanced proficiency with Visio, Lucidcharts or similar applications to create flow charts and swim lanes
  • Proven ability to interface with business leaders across an organization to achieve business goals



  • Experience working in a fast pace, high-growth company



  • Project Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.



  • Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Systems Analysis— Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation— Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management— Managing one's own time and the time of others.
  • Coordination— Adjusting actions in relation to others' actions.
  • Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking— Talking to others to convey information effectively.
  • Writing— Communicating effectively in writing as appropriate for the needs of the audience.


  • Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
  • Initiative— Job requires a willingness to take on responsibilities and challenges.
  • Persistence— Job requires persistence in the face of obstacles.
  • Innovation— Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

This document is provided by the Company for the benefit of its employees. It is not a contract and does not create a contract of any kind. The Company, at its sole discretion, may modify, suspend or terminate the document at any time, with or without notice. Final interpretation of the document and its provisions is the responsibility of the Human Resources Department.