Renewals Specialist in Atlanta, GA at FirstKey Homes, LLC

Date Posted: 1/29/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/29/2021

Job Description

Overview

The Renewals Specialist will assist current FirstKey Home residents with renewal services. This role will handle a high volume of outbound and inbound calls relating to resident renewals needs and assist with addressing needs that may need to be remedied for lease renewal.



Responsibilities

  • Promote and ensure that First Key Homes is represented in a professional and friendly manner.
  • Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names).
  • Speak with residents to assure retention as it relates to their lease renewal.
  • Speak effectively and efficiently with resident to assure proper retrieval of documentation and assessing present needs in relation to maintenance, collections etc. to assure that proper attention and/or direction is given.
  • Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.
  • Close deals, grow revenue and negotiate rents on a case by case basis to ensure resident retention.
  • Identify priority items regarding maintenance issues and escalate to the appropriate market office in a timely manner.
  • Request and collect needed documentation as it relates to Section 8 recipients in order to secure their renewal for the upcoming year in accordance with their Housing Authority Program (“HAP”) agreement.
  • Follow all lease document retention policies. Upload signed documents in YARDI and attach to the tenant’s file, upload additional copy to lender and save on OneDrive for back up purposes.
  • Prepare assumptive lease packets in bulk to send to tenants with leases expiring within the next 90 days. This includes printing, sorting, stuffing, labeling and postage of packets.
  • Tally renewal counts within a week, month etc. to monitor whether or not optimum results are being achieved.
  • Audit renewals documents to ensure that all necessary initials and signatures are accounted for on each form.
  • Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments (“TLAs”) as they pertain to rent adjustments, credits, and concessions.
  • Assist residents with necessary document collection when resident has a change in occupant status within the dwelling (i.e. roommate release, change in marital status etc.).
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Qualifications

  • High School Diploma or equivalence
  • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
  • Minimum 1-year of full-time, successful call center experience
  • Must be bilingual 

PREFERRED EDUCATION AND EXPERIENCE

  • Experience using Yardi Voyager or similar property management program
  • Prior leasing and/or sales experience
  • Experience working in a fast pace, high-growth company

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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