Field Administrator (Maintenance Logistics Support) in Atlanta, GA at FirstKey Homes, LLC

Date Posted: 1/29/2021

Job Snapshot

Job Description


The Field Administrator is primarily responsible for supporting the Construction and Maintenance functions and for the coordination with Accounts Payable of all construction and maintenance-related invoices to ensure vendors receive payment in a timely fashion.


  • Assist the Field Operations team with reviewing expenses for competitive pricing, variance to budget, and identifying duplicate invoices
  • Assist with scheduling to ensure maximum productivity with the Field Operations team
  • Assist with completing and submitting change orders
  • Handle all incoming service requests
  • Input data in Yardi for all work orders taken over the phone
  • Schedule maintenance technicians or vendors to specific jobs
  • Notify tenants when a technician is scheduled to be at the home and follow up with tenants within 48 hours of work completion to ensure the matter has been resolved satisfactorily
  • Follow up with local service vendors on progression completion and work orders
  • Follow up with technicians on any concerns with the condition of the interior of the home or any pets not on the lease
  • Maintain all field operations policies and procedures, including response time by vendors and follow up with tenants
  • Update work order cycle in Yardi (initiate, schedule, and complete)
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or equivalent
  • At least one year of full-time, successful administrative experience
  • Have a passion for customer service
  • Computer literacy; ability to comfortably navigate new technology and a strong competency in MS Office
  • Above average ability to communicate with others, both verbally and in writing
  • General knowledge of reading, writing, and evaluating project specifications and scopes of work
  • Possess strong organizational skills and be detail-oriented
  • Foster teamwork and mutual respect throughout the company
  • Working knowledge of the following a plus: air conditioning, appliances, plumbing, carpentry, roofing, electricity, carpet, vinyl, windows, painting and drywall
  • Yardi knowledge a plus
  • Bilingual a plus

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.



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