Customer Payment Specialist in Marietta, GA at FirstKey Homes, LLC

Date Posted: 6/8/2021

Job Snapshot

Job Description


The Customer Payments Specialist will perform rent collections activities to ensure that the company receives rental payments on time and in an efficient manner, as well as, monitor adherence to target collections goals monthly.



  • Manage a large number of accounts and maintaining target collection goals.
  • Analyze delinquent accounts and communicate directly with tenants by phone or email to ensure maximum collection of delinquent rent.
  • Perform administrative activities such as: recording rental payments, adjustment and creation of ledger reporting, bank deposit activities, third-party collection efforts and eviction filings.
  • Maintain integrity and respect when handling vital tenant information.
  • Collaborate with other company teams and assisting those teams as needed to drive collections.
  • Implement new collections policies and helping to drive credit card, ACH and retail payments.
  • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • High School Diploma or equivalence
  • Minimum 1-year of collections experience
  • Intermediate experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)


  • Experience with Yardi Voyager or similar property management program
  • Experience with property management, real estate or similar industry
  • Experience working in a fast pace, high growth company


  • Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Speaking — Talking to others to convey information effectively.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.


  • Self Control— Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
  • Persistence— Job requires persistence in the face of obstacles.
  • Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative— Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

This document is provided by the Company for the benefit of its employees. It is not a contract and does not create a contract of any kind. The Company, at its sole discretion, may modify, suspend or terminate the document at any time, with or without notice. Final interpretation of the document and its provisions is the responsibility of the Human Resources Department.